Refund policy

Returns for physical products

Request a return within 7 days after delivery. Products should be unopened, unused, and in their original packaging. If an item arrives damaged, defective, or different from what you ordered, contact us so we can review it under applicable law.

Return shipping is free. To start a return, email support@americanwellnesslabs.shop with your order number. We'll send you instructions and arrange return shipping at no cost to you. Do not send an item back before receiving return instructions.

After we receive and inspect an eligible return, we process an approved refund to the original payment method within 7 days. Your bank or payment provider may take additional time to post it. We do not deduct return shipping costs.

Appointments

Appointment booking is not yet enabled. Once a provider and calendar are connected, cancellation and rescheduling terms will be shown before booking. This physical-product return policy does not apply to appointments.